Refund policy
30-day money-back guarantee
Try your Mizwak stick with confidence. If you are not happy with your purchase, contact us within 30 days of delivery through our contact form with your order number. We will arrange a refund to your original payment method and explain any return steps before you send anything back.
Something not right?
If your order arrives damaged, incorrect or faulty, contact us through our contact form with your order number and a description of the issue. Photos can help us understand what happened.
Refunds and replacements
We will assess the issue and arrange the remedy you are entitled to under applicable consumer law. Contact us before sending an item back so we can explain the return steps.
Your consumer rights
Nothing in this policy limits your rights under Australian Consumer Law or other applicable consumer laws. For a major product problem, Australian customers can choose a refund or replacement. Other remedies may apply depending on the issue.